Audience: Customer service representative and area manager

Responsibilities: Instructional design, eLearning development, and graphic design

Tools Used: Articulate Rise, Canva, Chat GPT, and Microsoft Word

Squeaky Clean Service

Overview

I met with management from Sun Cleaners who challenged me to solve a business problem for the company. Management had the goal of increasing customer retention through better customer service.

The Process

I designed this project with the following steps:

Conducting a needs assessment
Researching learning content
Writing the text-based Storyboard
Developing the interactive prototype
Finalizing and publishing the eLearning

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