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Audience: Customer service representative and area manager

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Responsibilities: Instructional design, eLearning development, and graphic design

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Tools Used: Articulate Rise, Canva, Chat GPT, and Microsoft Word

Squeaky Clean Service

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Overview
 

I met with management from Sun Cleaners who challenged me to solve a business problem for the company. Management had the goal of increasing customer retention through better customer service. 

The Process
 

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I designed this project with the following steps: 

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  • Conducting a needs assessment

  • Researching learning content

  • Writing the text-based Storyboard

  • Developing the interactive prototype

  • Finalizing and publishing the eLearning

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